To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client.

At NS Nails Great Barr, we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a loss of the appointment.

Clients arriving more than ten minutes late risk losing their appointment. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value.

Repeated no-shows and cancellations may impact future appointments.

For individuals under 18 years old, parental consent is required through a signed consent form for any treatments.

While we welcome all students, our discounts are applicable exclusively to students under the age of 24, as individuals beyond this age range are presumed to have established careers and employment.

Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety.

Clients are advised to take care of their belongings while at NS NAILS GREAT BARR, as we cannot assume responsibility for any lost or damaged items.

Should you experience chipped nails within a week for gel polish, please report it with a photo to our email, Facebook page, or Instagram page. We will provide a free touch-up on the affected nails within 2 days. A small fee will be charged for issues reported outside this period.

Your privacy is of utmost importance to us, and we are dedicated to upholding the confidentiality of any personal information collected. We do not share your personal information with third-party organizations and adhere to the principles of UK data protection legislation.

All purchases are final, and exchanges or refunds are not possible.

Throughout the year, various promotional offers may be available, subject to date and time restrictions. Offers cannot be combined, and NS NAILS GREAT BARR reserves the right to cancel promotions at any time.

We reserve the right to refuse treatment. Disrespect and rudeness toward NS NAILS GREAT BARR staff will not be tolerated. We also retain the right to amend Terms and Conditions as deemed necessary.